Refund policy

At Zainola, we want you to feel confident with every purchase. If your order isn't right for you, we're here to help.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The original packaging, accessories, and tags are included.
  • The product has not been damaged, installed, modified, or used.
  • Proof of purchase/order number is available.

2. Damaged or Defective Products

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

  • Your order number.
  • Clear photos/videos of the product.
  • Photos of the packaging if it was damaged during delivery.

After reviewing the case, we may offer a replacement, repair, or refund, as applicable.

The UAE consumer-protection framework provides protections concerning defective goods and fair compensation, so our policy is subject to applicable UAE law.

3. Non-Returnable Products

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return once opened or used.

Any product that is excluded from returns will be clearly identified on its product page before purchase.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method, where possible.

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

5. Return Shipping

For defective, damaged, or incorrect orders:
Zainola will cover the applicable return/replacement shipping costs.

For change-of-mind returns:
Return shipping costs may be deducted from the refund, where permitted by applicable law and clearly communicated to the customer.

6. Exchanges

If you received a defective, damaged, or incorrect product, we will prioritize a replacement whenever the same product is available.

If it is unavailable, we may offer an alternative solution or refund.

7. How to Request a Return

To request a return, contact us through:

Email: info@zainola.com

Email: [zainola.official@gmail.com]
WhatsApp: [00971 563380297]

Please include:

Order Number + Reason for Return + Photos/Videos (if applicable)

Our customer support team will guide you through the next steps.